SLA-tracked ticket triage, fulfillment coordination, returns and complaint handling. CRM and POS data hygiene built in.
TURNING COMPLIANCE INTO CAPACITY
Scale Operations. Not Headcount.
Book your free consultation and get your first month of operations support on us.
4.9 Star out of 99+ reviews
MID-MARKET'S RELIABLE CANNABIS SUPPORT PARTNER
Customer support is the team most operators underfund and the first one customers judge you on. A slow Zendesk reply costs you a review. A wrong fulfillment costs you a customer. A bad return experience costs you the next three. We install the layer that closes tickets fast, handles fulfillment cleanly, and keeps your CRM honest.
We focus on building support motions that scale without scaling cost. SLAs met, customers kept.
1
Diagnose
DiagnoseWe audit your current ticket volume, response times, CSAT, and the top five complaint categories that cost you customers.
2
Design
We scope ticket triage, macros, escalation paths, and fulfillment coordination. Sample SLA locked in writing.
3
Deploy
14 days to first ticket handled by our pod. Agent trained on your CRM, your products, and your state's customer comms rules.
4
Operate
Daily ticket handling, weekly CSAT report, monthly variance review on top complaint categories.
5
Optimize
Quarterly review of CSAT, first-contact resolution, and where macros can replace human touches without losing the brand.
SUPPORT OPS LEAD
We staff customer support cannabis businesses can trust — fast, accurate, and on-brand every reply.
Response SLA : First reply on inbound tickets in 24 minutes during overlap. 4-hour first reply outside overlap.
Throughput SLA : 40–60 tickets resolved per agent per day. Daily volume tracked in shared dashboard.
Accuracy SLA : 95%+ first-contact resolution. CSAT 4.5+. Documented escalation on every refund or chargeback.
Reporting SLA : Daily ticket dashboard, weekly CSAT report, monthly top-complaint root-cause review.
FUTURE-PROOF GROWTH PARTNERS
At HireVue, we're hired by operators who tried building it internally. Don't take it from us — here's what some of our happy clients have to say about the outcomes we've shipped.
Real throughput
"Metrc reconciliation dropped from 18 days to 5. Four months in, we've had zero compliance penalties."
Happy Client
Real velocity
"We brought in HireVue for extra support. Three operators were deployed in 60 days, saving us over $180K a year. "
Happy Client
Real reporting
"HireVue helped reduce our month-end close from 22 days to 6. Reporting is faster, cleaner, and far more reliable."
Happy Client
YOUR GUIDE TO CANNABIS OPS WITH HIREVUE
Cannabis ops shouldn't be guesswork. At HireVue, we focus on what matters: trained operators, defended margins, and shipped throughput. Got questions? You're not alone. Here are some answers to the things we get asked most often.
